Stress-Free Tech Support That Just Works

Quick email guidance + optional remote fixes — reliable help when you need it.

How it Works

The ProITFix Support Process: Simple, Clear, and Stress-Free

STEP 1

Describe Your Issue

Fill out the quick form and share what’s going wrong.
The more details you provide, the faster I can help.

STEP 2

Get Email Guidance

Within 24 hours, you’ll get clear, step-by-step troubleshooting guidance.

  • Your first response is free.

  • Email Support subscribers get up to 3 focused email exchanges per issue.

  • If needed, I’ll recommend escalating to a remote session.

STEP 3

Hands-On Fix (Optional)

If your issue requires direct troubleshooting, I’ll send you a secure HelpWire link to connect remotely.

  • Non-subscribers: $75/session

  • Subscribers: $50/session

STEP 4

Resolution & Feedback

You’ll receive a summary of the steps taken, plus recommendations to prevent future issues.
I welcome your feedback so I can keep improving the service.

Start Your Fix Today

MY SERVICES

Simple, Transparent IT Support Options

🔧 One-Time Remote Fix – $75/session

Need quick, reliable IT help? Start by submitting your request through the form. I’ll review your issue, let you know the next steps, and only if a remote session is required will payment be requested.

  • Start with a quick online request (no upfront payment)

  • Covers common problems (network, software, printer setup, troubleshooting)

  • Hands-on remote troubleshooting when needed

  • Clear diagnosis, fix, and follow-up notes provided

  • No subscription required — pay only if a session is needed

  • Fair, transparent pricing: $75 per session, or $50 for subscribers

Submit Your Request

💻 Email Support – $30/month

Perfect for small businesses and busy professionals who want reliable IT help without high costs.

  • Up to 3 focused email exchanges per issue

  • Clear, step-by-step troubleshooting guidance

  • Response within 24 hours

  • Peace of mind knowing expert help is just a message away

  • Discounted remote fixes: $50/session (instead of $75)

Subscribe Now

Why Choose ProITFix?

With ProITFix, you’ll spend less time wrestling with tech and more time focusing on what matters.

  • Transparent pricing – no surprises

  • Friendly, professional support – clear communication every step

  • Focused on solutions – not upselling extras

  • Reliable troubleshooting for common problems like:

    • Connectivity: Wi-Fi dropouts, network setup, slow internet

    • Printing: Printer setup, driver issues, error messages

    • Software: Installs, updates, configuration

    • Email & accounts: Setup, login errors, sync problems

    • Everyday tech headaches: Pop-ups, settings, performance issues

Discover the Process

WHO AM I?

Your Partner in IT Support

Get in Touch

Hi, I’m Damien Young. As a Certified IT Support Specialist with years of hands-on experience, I’ve helped individuals and small businesses keep their technology running smoothly — from stubborn printers and slow PCs to network setups and troubleshooting.

Through ProITFix, I provide simple, transparent support options designed to give you peace of mind without the hidden costs or confusing jargon. My focus is on clear communication, fast responses, and practical fixes that actually work.

When I’m not solving IT problems, I’m studying for my B.S. in Cloud and Network Engineering at WGU, practicing Muay Thai, building tech projects, exploring vegan recipes, or spending time with my family.

Reliable Support. Proven Results.

“One of my monitors suddenly stopped working, and I couldn’t figure out why. Damien patiently walked me through every step of the display settings until both screens were back up and running. His clear instructions and calm approach made the whole process simple. I’ll definitely reach out to ProITFix again if I have any other tech issues.”

Jimmy, Communications Contractor

“I was having trouble accessing our onsite company server, and it was disrupting my work. Damien connected remotely and guided me through updating group policy and adjusting permissions. He explained everything clearly so I understood what we were doing. He really knows his stuff — great experience!”

Diane, HR Manager

“I was having constant printer connection issues that slowed down my business. Damien quickly diagnosed the problem remotely and walked me through simple steps that actually worked. I’ve never had such fast, clear support before. Highly recommend ProITFix!”

Maria, Small Business Owner

FAQs

What if my issue isn’t resolved in a remote session?

If your issue can’t be fixed in a remote session or falls outside the scope of my services, you won’t be left hanging. Depending on the situation, I’ll provide one of the following:

  • Refund: A full or partial refund if no meaningful progress is made.

  • Alternative Options: Guidance toward on-site or specialized support if needed.

  • Courtesy Session: In some cases, a free follow-up session to continue troubleshooting.

My goal is to ensure you feel supported and confident, even if that means pointing you to the right resource.

Can I cancel my subscription anytime?

Absolutely. Email support subscriptions are flexible and billed monthly. You’re free to cancel at any time, and your service will simply continue until the end of your current billing cycle.

How quickly will I hear back after submitting my request?

I aim to respond to all requests within 24 hours (often much sooner). You’ll either receive next steps, a proposed remote session time, or clarifying questions to move things forward quickly.

Is my data safe during a remote session?

Absolutely. Your privacy and security are a top priority. With HelpWire, you remain in full control of your device at all times, and I only access what’s necessary to resolve the issue. No files are stored or shared without your permission.

What tools do you use for remote sessions?

I primarily use HelpWire, a secure and easy-to-use remote desktop tool that lets you stay in control while I troubleshoot. Depending on the issue, I may also use other trusted tools I’ve picked up throughout my IT career — always with your security and convenience in mind.

Need IT Help?

Submit the form and I’ll reply within 24 hours with next steps.

Email Me Directly

Email: info@ProITFix.com

Simple, Transparent IT Support

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